Hello Divers!
Breathe, we’ve got you. As Australia’s leading Dive Travel Wholesaler, we understand that times are confusing, and that current news stories and updates can cause unwanted stress. Right now, many of you are full of uncertainty about your upcoming travel plans with us. Please bear with us as we prioritise helping travellers already overseas or about to travel. We will be releasing more information soon!
For the moment we have put together the below information detailing how we are currently managing this ever evolving situation.
We will continue to assist our travellers with any concerns or questions you may have, no matter how big or small. Remember, we are here to help. We are trained travel professionals, qualified experienced divers and passionate world travellers. We are receiving and sourcing the most up to date information regarding travel around the world, and will be on hand to field any concerns.
If your trip has been affected by the recent events, we are contacting all airlines and operators on your behalf. We have options to adjust your travel dates, seek refunds, or worse case, provide the necessary documents for your travel insurance. This is why you book with an agent, allowing us to do the hard work for you.
Our booking advice will be updated regularly and can be found here:
Being well informed is key, we recommend the below links to provide you with the most up to date travel information.
WHO
IATA
Smart Traveller
Australian Department of Health
We want to assure you that it’s ‘business as usual’ for us – but we are taking steps to care for our team and other Australians. The Dive Adventures team are now all working from home. Subsequently, we are working on a callback system. This means when you call our offices we will take a message and pass it onto your consultant to call you back. As you would expect we are experiencing a high volume of calls right now. We aim to get back to you within 24 hours – we appreciate your patience as we work to look after every single one of our travellers.
We hope the above information is useful and eases your concerns. Your safety and peace of mind is our number one priority. Of course any questions, please let us know directly and we will do everything we can to assist.
Safe Travels and Happy Diving!
The Dive Adventures Team
